Your chance of tenancy success depends greatly on the foundational expectations established right from the get-go! … READ MORE
Set Strong Expectations for Tenancy Success
Communication and Conflict in Your Property Management Business
How to Win ‘I won’t pay my water bill’
I bet you have heard this statement before from tenants when they receive their water usage account. They call you promptly and say “I have just received my account, but my tap was leaking for 3 months!” They either want the account substantially reduced or don’t want to pay anything at all. So in the case where water has been lost due to leaking or dripping, what do you do? … READ MORE
Four Effective Ways to Combat ‘My carpets don’t need cleaning.’
(This article is useful and written for states where you’re unable to enforce carpet cleaning at the end of tenancy) Most property managers have had tenants who are vacating the property say that their carpets do not need professional cleaning. But are they avoiding the truth? … READ MORE
Ten Tips for Tackling Really Difficult PM Situations
‘Property manager’ may as well be defined as ‘problem solver’! Here are some key points to help you tie up any tricky situation with a positive resolution. … READ MORE
BEWARE the 8 Biggest Communication Complaints from Owners
https://youtu.be/akQ5zrJfZJY Missing these common communication mistakes could prove catastrophic for PM businesses. If you recognise these issues occurring in your business - investigate, identify the cause, and make changes to ensure the communication complaint never occurs again. … READ MORE
The Warning Signs of a Bad Landlord
Too many property managers and principals believe that all business is good business! As long as the property has a roof, that’s enough qualification for new management! However, not all business is good business and so we must pick and choose our business carefully before we step into a long-term business relationship with the prospective landlord. When meeting a new landlord (usually … READ MORE
Fourteen PAINFUL Reasons Why Owners Terminate Management (Part One)
https://youtu.be/Bljw0f_wVpQ Landlord clients leave for all sorts of reasons. The following is a list compiled from a recent post on our Facebook page that asked property managers; what are the main reasons that landlord clients end their management and leave your agency? - aside from unavoidable reasons like the owner moving back into the property, or the property being sold. … READ MORE
Fourteen PAINFUL Reasons Why Owners Terminate Management (Part Two)
https://youtu.be/Bljw0f_wVpQ Continued from part one with the first seven reasons why clients end management with their agency. #8 - Over promising and under-delivering If you simply deliver what is promised, this results in client satisfaction, but if you deliver less than stated, this results in dissatisfaction. It’s always best to underpromise and over-deliver so that your … READ MORE
Ten Power Keys to Dealing with Conflict (Part One)
Property management has various forms of conflict. Property management has two general types of conflict, one being practices that can be in place to avoid conflict, and the conflict that comes with the job! … READ MORE
