SMS is one of the most effective forms of communication when dealing with your tenants that are regularly late in paying rent. Not everyone frequently checks their email, but everyone reads a text (unless they’ve blocked you, of course). Your message always should be strong, direct and one that will get a response and action. If it doesn’t work, don’t use it! … READ MORE
Zero Tolerance Rent Control
12 Top Tips to Shake and Make Your Serial Late-Rent Offenders Pay!
Regular late rent payers need to be dealt with differently from the average tenant who may get behind every now and again. This is simply because the serial late rent offender has a priority issue, and they don’t consider paying their rent on time a priority. … READ MORE
Ten Critical Keys for ZERO Tolerance Rent Control
Rent arrears can have a shockingly big impact on your department. They alone can wreak havoc on any property management department and can highlight the front-running PM businesses to the strugglers. … READ MORE
30 Crazy, Stupid and Best Late Rent TENANT Excuses!
Property management can be tough, but there are some things that are said by tenants that make you shake your head, and laugh! We ran a Facebook competition where we asked our audience for the best late rent excuse they have heard. … READ MORE
The Ten Best Late Rent TENANT Excuses
We asked our property management audience from our Facebook page of the best late rent excuses they have heard when a tenant gives a reason for not paying their rent. … READ MORE
Tenants Say the Funniest Things About Not Paying Rent!
We ran a post on our Facebook page inviting our property manager and principal audience to let us know the weird and funny things that their tenants have said to them. We were overwhelmed by their responses! … READ MORE
Eight HOT ‘Serial Offender’ Rent Control SMS Texts
Please note: These SMS suggested texts are to be used with caution. These texts are NOT to be used for tenants who fall behind on their rent from time to time. General communication is appropriate for this type of tenant. … READ MORE
A ‘Christmas Letter’ for your Serial Late Rent Offenders
Just about every late rent list is the same! The same names and the same 'super-stars' appear regularly like clockwork!! Rarely does it contain tenants genuinely behind in the rent! The people who will catch up with their payments and likely not appear again. … READ MORE
‘I won’t pay my rent because…’
As property managers, from time to time we have tenants that hold us to ransom because some repairs have not been completed in an expected time frame. Sometimes a landlord has promised to do the repairs themselves but has not done them yet. Maybe we as property managers have failed to have these arranged in a reasonable time frame. … READ MORE