Inspired Growth Training

Growth Training and Coaching in Australia

Inspired Growth Training Facebook     Inspired Growth Training Facebook Messenger      Inspired Growth Training Facebook     Inspired Growth LinkedIn     Inspired Growth YouTube channel

CONTACT
BECOME A MEMBER
MEMBER LOGIN
  • Home
  • Upcoming
    Events
    • IGT Leaders Retreat 2023 – Boracay Philippines
  • Online
    Training
    • The PM Growth and Performance Webinar Series
    • Grow Influence Dominate
    • BDM Empower- Training Series
    • Rent Roll Growth
    • BDM
    • Prospecting
    • Social Media Marketing
    • Leasing
    • PM Fees
    • PM Nuts & Bolts
  • Books
    • PM Lead Secrets Book
    • PM Fee Scripts Secrets Book
  • Fees
    • PM Fee Scripts Secrets Book
    • PM Fee Machine Training Program
    • Profitability Partnership- Where we ONLY get paid on getting you results!
  • BDM
    • 3 Secrets to Grow 100 Doors in 12 Months (1 hour training)
    • The BDM Coach Podcast Show
    • FREE PM Lead Secrets Book
    • 28 Key PM Lead Generating Activities- FREE DOWNLOAD
  • Growth
    • 3 Secrets to Grow 100 Doors in 12 Months! (1 hour training)
    • Grow 100 Plus Success Program
    • The Property Owner’s Handbook
    • Tenant Handbook
    • Top Growth Podcast Show
    • FREE PM Lead Secrets Book
    • PM Fee Scripts Secrets Book
  • PM
    Power
    • The PM Power Podcast Show
    • PM Power Time Secrets 101 Book
    • 25 Ways to STOP Office Interruptions
    • The Property Owner’s Handbook
    • Tenant Handbook
  • Coaching &
    Team Training
    • Master Your Time Secrets Team and Group Training
    • Real Estate Groups, In-Office and Online Team Training
    • 3 Secrets to Grow 100 Doors in 12 Months (1 hour training)
    • PM Fee Machine Training Program
    • Grow 100 Plus Success Program
    • IGT Success Program
  • Knowledge
    Library
    • Growth
    • Leasing
    • Fees and Profit
    • Quick Video Tips
    • Business Owner and Managers
      • Business Owner Hot Topics
      • Recruitment and Staff Retention
    • Property Managers
      • PM Hot Topics
      • PM Time and Stress Management
      • Tenant Selection and Induction
      • Communication and Conflict
      • Zero Tolerance Rent Control
      • Inspections
      • Repairs and Tradespeople
    • Personal Development
    • Strange and Weird Stuff
      • Photo Shock!
      • Weird Stuff
  • Podcasts
    • Top Growth Podcast Show
    • Master Your Time Secrets Podcast Show
    • Win Your Worth Podcast Show
    • Unbusy Podcast Show
    • The PM Power Podcast Show
    • The BDM Coach Podcast Show
    • The Secret Shopper Files Podcast
  • Members
    • Member Login
    • Become a Member
    • What kind of training will I get?
    • Call A Coach
    • Help
  • Testimonials
  • Contact
    • Contact Us
    • About Us
    • Meet the Team
    • Subscribe to the IGT Newsletter
    • Call A Coach- IGT Exclusive Members Services
    • Darren Hunter- Director
    • Deniz Yusuf- Director
    • Michael Sanz- Director
    • Review Us
  • Exclusive
    Partners

Seven Crucial Induction Points for Tradespeople

19/04/2021

Inducting tradespeople (‘vendors’ in the USA) is as essential as inducting a tenant – Have you got everything covered?

Outlining your requirements and expectations upfront with tradespeople avoids conflict and misunderstandings that can cause stress and problems later down the track.

Tax invoices (Australia)

Always explain how you would like your tax invoices constructed. Tradespeople (especially one-person operators) are notorious for lacking detail, so be sure to impress the importance of structured tax invoices. Ask that they record the following:

a) Landlord name – c/- of your office address (they are billing the landlord and not your office). This information is taken from the work order.
b) Date – when the work was done/completed
c) Work order reference number – for the easy match-up.
d) Rental Property Address – included for every invoice (also request that they must complete one tax invoice per property/work order, and not have multiple jobs represented.)
e) What work was done – particularly if a cleaner has done work they need to be detailed about what was done. It could be ‘Kitchen-clean oven, cupboards inside and out, walls and door, windows’, not just ‘Cleaned Kitchen’
f) Labour content – total/part hours to complete the work.
g) Material costs – listed with individual costs.
h) Total cost – with GST identified.

These details of course matter a lot more if the tax invoice is involved in a dispute at tribunal/court, and to avoid a tribunal member unnecessarily reducing a tax invoice amount due to vagueness.

Work with a limit
Explain to your tradesperson that every work order has a standard limit (for example a maximum of $300) and that if any work goes over this limit they must first contact you for permission to proceed.

License and insurance details
Always collect their license details to ensure that they are qualified for the work they perform and a copy of their public liability insurance to ensure that they are adequately covered. These days it is not uncommon to ensure that tradespeople are covered for up to $10 million.

Police clearance
How things have changed from even ten years ago! It used to not be essential for a tradesperson to come up with a police clearance certificate; however, this now should be a requirement. The last thing needed is for your tradesperson to have an unknown criminal record when they have access to your client’s largest asset.

Open communication lines
Have a minimum standard for communication. For example, they must have a mobile phone, fax number, and an email address they check regularly so you can communicate in the most convenient way possible for you.

Accessing a property
Explain how to access a property whether by contacting the tenant directly or by using a supplied key (should the tenant approve). If they need to contact the tenant directly, perhaps explain that after 3 unsuccessful attempts to contact the tenant they should then inform you, and if they do get access to a key, on what conditions they can do this. You also need to outline your key procedures with signing in and out property keys.

Completion time expectations 
It is always good to outline your expectations regarding job turn-around times. For example, the turn-around time for an emergency could be the same day (also define emergency examples with the tradesperson) and for general non-urgent work make this seven days. Always make these time expectations clear!

 

Filed Under: Repairs and Tradespeople

Copyright © 2023 Inspired Growth Training · Privacy Policy · Terms & Conditions
ABN: 41620846773 - P.O. Box 50 Greenwith, South Australia, 5125 (Australia)

How to Grow 100 Door in the Next 12 Months Using this One Strategy

×