HOW do you RANK and COMPARE in your Marketplace?
KNOW where you FIT, and how to TAKE the LEAD!
- LEARN what effective points of difference your rivals have (or don’t have) so you can equip yourself BETTER to compete on service and value and win the business (and your fees).
- KNOW what customer service experience your competitors are really giving prospective clients, so you KNOW how you compare.
- LEARN what your rivals are charging and know if you could be charging more, particularly with any ‘add on’ fees you might be missing out on.
- KNOW what you need to do to DOMINATE in your market, based on what we uncover with the STRENGTHS and WEAKNESSES of your competitors.
- LEARN truths about your competitors you didn’t even know!
CONTACT US NOW…
…using the form (at the bottom of the page) to get a quote.
Darren Hunter and Michael Sanz discuss what happened when they ‘SECRET SHOPPED’ TEN Agencies in Adelaide (South Australia).
A Strategic Market Report ROADMAP will give you an ACCURATE and COMPREHENSIVE assessment of the ‘playing field’ and how well you really are competing, compared to your competitors.
Get your answers to:
- UNIQUE INSIGHT and the FACTS on how well (or how badly) your competitors compete with new property management business, so you can know what you need to do to take the lead and dominate.
- UNDERSTAND how relevant you are to NEW OWNERS with your fees and points of difference, compared to your rivals and know what you need to implement to surge ahead.
- KNOW the property management fees you could be charging, based on what your marketplace is doing.
When we secret shop your competitors, here’s what you can expect within 28 DAYS of the contact names and numbers supplied…
- What points of difference do your competitors use to differentiate themselves from your business, so you know what they are and how to compete better (we give you a 20-Point Prospective Customer Experience on each Agency)
- What’s their digital and social media presence and power to attract new business (we give you a 50-Point SOCIAL MEDIA profile strength report on each Agency)
- How well (or how badly) they responded to our ‘new business inquiry’ and what our rated customer service experience was.
- The PM fees that they charge so you can get a complete picture of what your market is charging, so you know if you should be charging more.
We will then deliver the report with your roadmap on how to compete more on service and value, if there’s an opportunity to get better fees, how much more profit you could be making and how to really dominate in your marketplace.
We offer this service over Australia, New Zealand, the United States and the United Kingdom.
What have others got to say about their SMR- Strategic Market Report (Secret Shopper) results?
“This is exciting because we NOW KNOW what to fix. This report gives us a real insight into not only what we are NOT doing, but what our competitors are NOT doing as well. We NOW KNOW that we CAN!” (Name/Agency withheld) Adelaide- South Australia
“We can now see how much our competitors are in ‘disarray’. We can see now that we can take it to the next level and set ourselves apart from the rest. We highly recommend getting a ‘strategic market report’ done before you start any marketing campaign. You must know what’s going on in the marketplace first. It’s really vital and the first step.
“When you work in the business you’re too close to ‘the problem’. You need an outsider to take a look in an impartial way and weigh up how you compare to all your competitors. It’s not something you should go and do yourself.”
(Name/Agency withheld) Auckland- New Zealand
“What I’ve learned most is that my competitors really have no points of difference! All my marketing will be geared around all the inconsistencies that were revealed in the report”
(Name/Agency withheld) Sydney- New South Wales- Australia
“When we saw from Michael in the Strategic Market Report how bad our competition actually was and what they were doing, we knew then what we needed to do to improve our service and value proposition”
(Name/Agency withheld) Orlando Florida- USA