The PM Power Podcast Series showcases the very best property management experts globally tackling and delivering real working solutions to the BIG PM issues and hot topics affecting property managers everywhere. If you need real PM working solutions- you’ll find them here. For ways to REDUCE and ELIMINATE interruptions, go to PMPowerkeys.com
Episode #13- Dealing with Demanding Expectations- Marianne Smith
Property Owner and tenant expectations for service have accelerated faster than the average property manager has been able to keep up with. Marianne Smith runs two agencies in Perth with 20 years of PM experience up her sleeve. So how do you manage demanding expectations and satisfy them, and turn them into raving fans? From money issues to breaches to communication expectations of owners and tenants keep accelerating. Marianne Smith shows you how to not just deal with them, but deliver outstanding results and come out on top.
Episode #12 – FORTY Warning Signs of Drug Production in a Rental Property- Darren Hunter with Esther Nilson
In this episode together with Esther Nilson from Coronis Now in Perth, we explore all the issues and problems associated with both hydroponic marijuana and methamphetamine production in rental properties. When 70% of these types of drugs are produced in a rental property, you need to know the danger, damage, and warning signs illicit drug production can pose to not only the rental property but to your personal safety and your agency reputation as well. Darren Hunter and Esther Nilson pull apart all the warning signs you or other staff may observe at any type of property inspection, but also what the neighbours of your rental properties may report to you as well. This session is a MUST for any staff member doing any type of rental property inspection.
Episode #11- STOP Working STUPID Long Hours! Ashleigh Goodchild
Working long hours as a property manager is a recipe for burnout! PM Influencer Ashleigh Goodchild runs a Perth agency and pulls apart some big PM tasks and challenges mindsets around how long they should take, and shows you ways that you can save countless hours a week in getting more efficient with your role. From tenant sign-up to routine and final inspections and more, ‘old-school’ mindsets will be challenged in this episode!
Episode #10- Routine Inspections…what’s acceptable? Linda Gulabovska
At routine inspections do you ‘let the tenant go’ on some cleaning and damage issues thinking you’ll get it sorted when they move out? Darren and Linda discuss this issue together, plus talk about suspicious warning signs with pets, drug production, and extra occupants, plus much more! You’ll enjoy the 27 years of property management experience that Linda brings to the table. Linda is Dept Head at Right Choice Real Estate based in Shell Harbour, Illawarra, NSW.
Episode #9- How to REDUCE CONFLICT and not take things personally- Nicole Anstiss
With nearly 30 years PM experience Nicole Anstiss is the General Manager of Harcourts Hamilton Rentals based in New Zealand, managing a big team with 1750 rentals! In this episode, Nicole shares her years of experience on how to NOT TAKE THINGS PERSONALLY, ways to reduce conflict and convey right expectations so you can go home at the end of the day and have a life, without taking the burden of property management home with you!
Episode #8 How to TAKE OVER from another Property Manager with CONFIDENCE!- Melanie Dennis
Melanie Dennis started her business in Property Management in 2000. She is based in Melbourne, Victoria, and is one of the most awarded property managers in Australia, running a dynamic property management team with both property management and buyers advocacy services. In this expertise packed episode, Melanie gives you the steps you need to take from DAY ONE when you take over from another Property Manager so you can bed down your new property portfolio and settle it quickly. Melanie shows you how to deal with a potentially stressful time with the right strategies and great communication with your owners and tenants.
Special Christmas 2020 EDITION- Nine Things to ACTION to SWITCH-OFF over Christmas Time (or at least slow-down)
Darren Hunter, Shadi Salehpour and Kelley Seaton share NINE KEY ACTIONS you can do to take your rental department from fifth to first gear over the Christmas/New Year break, so you can switch off and still have control! PLUS…how to stop the traditional ‘February evictions’ from happening with our Christmas Rent Control special teaching!
Episode #7- Winning the BATTLE with Serial Late Rent Offenders- Villi Tossi
Evicting a tenant is one of the worst things that can happen in Property Management. It’s been said that ‘an eviction is like a packet of cigarettes and will take years off your life’ as a property manager. The awful consequences also affect the owner, PM company as well as the tenant and their children. That’s why we must implement a ‘zero tolerance’ attitude and rent control practices and strategies. Villi Tossi heads up a large PM Team from Watson Real Estate in Palmerston North, New Zealand and has one of the lowest late rent rates we have seen anywhere! Villi shares their strategies to ensure tenants are never allowed to get behind in rent…especially late rent serial offenders.
Episode #6- Dealing with Difficult Owners and Bad Business- Julie Collins
It’s been said that difficult ‘C-Class Property Owners’ are like a pack of cigarettes and can take years off your life! There’s not many factors that have a greater negative impact on Property Managers and their mental health than difficult property owners. In this podcast episode we identify the warning signs to look out for, the main issues they create not only to the property management process but also how they contribute to PM burnout, and most importantly what you can do about it. This episode is a total eye-opener and is a MUST for every property manager AND business owner too!
Episode #5- Dealing with ANGRY and UPSET- Joe Iemma
Property Management has a natural level of conflict ‘built-in’ so having skills to diffuse angry and upset owners is essential. Joe Iemma manages a team with 1000 doors on the Northern Beaches in Sydney NSW and in this podcast shares with his 32 years of experience and wisdom as a frontline property manager on how to diffuse ANGRY and UPSET fast!
Episode #4- Communicating and onboarding new clients successfully- Kelley Seaton
Kelley Seaton from ‘The Leasing Network’ on the Central Coast in NSW gives us her expertise around the effective communication and question system she uses for prospective clients and new clients. Kelley believes she needs to know everything about the client so she can effectively communicate with them in the future to ensure the management runs smoothly, and in this podcast reveals the questions she uses, what she is looking for and how she records it all in her property management software system.
Episode #3- How to BEAT PM Stress and Burnout- Greg Pearson
Greg Pearson runs a large regional PM portfolio with his team in Albany, Western Australia. Greg is very careful to identify and manage stress and burnout with himself and his property managers and in this episode, Greg candidly shares his strategies, tips, and techniques to keep stress and burnout well under control to keep the team motivated, refreshed, and productive.
Episode #2- How NOT to take your WORK home with you (how to switch off after-hours)- Shadi Salehpour
Shadi Salehpour is one of the best property managers in New Zealand, and she has mastered NOT taking phone calls or returning emails in her personal time, effectively switching off 100%. Listen or watch this podcast interview on the strategies she put in place to ensure she can switch off after-hours too. Can you switch-off after-hours too and enjoy your personal life outside of your work? Of course, you can! We’ll show you how, in this podcast episode!
Episode #1- How to TAKE CONTROL with your PM calls and emails- Esther Nilson
Esther Nilson is Department Head with GLC Residential in Perth Western Australia, and has ZERO EMAILS in her inbox at the end of each day before she goes home! In this podcast, Esther shares her secrets around the importance of preparation, the 4 D’s of email management, how to have an empty email inbox, and how to effectively take control of your phone calls. If you struggle with your calls and emails- ESTHER has some answers for you!