1) Try clearing the cache (cookies) on your browser. The site sets a cookie to determine if you are logged in or not. It is possible it is confused.
2) The site is requiring a strong password for security reasons. You might get a message about your password needing to be reset when you login because your original is not secure.
3) Still have issues? Please contact Melinda at email@example.com, and she will help sort it out as she can reset the password. Use the subject “IGT LOGIN” for faster response.